Farnborough College of Technology has been using the services of Shield Security since 2010 and although we have our own on-site security for during working hours, we use Shield’s mobile patrols, keyholding and emergency response services for out of hours, at weekends and during the holidays.
We also call on Shield to provide us with ad-hoc services for times when extra security is needed on site, particularly when we’re holding events.
We’ve recently had a couple of scenarios where Shield’s help has been invaluable; both involving external contractors being on site to carry out maintenance work. In both situations the works meant we required additional security cover and had to call on Shield at the very last minute.
Initially we had a planned power outage, but due to our back up alarms not being correctly connected, the intruder alarms were sounding during the night. Shield called the engineer who was only able to disable the alarms, which of course left the college unsecured. Shield quickly provided us with a guard to stay on site, to secure the property, until staff returned the following morning.
The second situation saw planned works overrunning and our own security staff leaving for the day. I contacted Shield and they were able to send a guard to us within the hour. In both instances this level of response was invaluable.
We have over 2000 students on site and naturally are an extremely busy college. With my remit for the security of the entire site, staff and students, visitors and contractors knowing I can pick up the phone to Shield at any time day or night, and that they will always be able to support me, is hugely comforting.
I’m supremely confident in Shield and their reliability makes my job just that little bit easier.
“Shield Security has now been at the centre since 2007 and during this period they have continued to impress us with their commitment to quality.”
“The Shield officers utilised on our site are of the highest quality – they communicate well with us on a day-to-day operational basis, as well as assisting us to achieve our long term requirements.”
“The officers and ourselves receive excellent support from the management team at Shield, which allows us to focus on our core business.”
“Our officers allow us to maintain a high profile with their professionalism and attention to detail – they are ambassadors not only for Shield Security Services but also for our brand.”
“We have had a contractual relationship with Shield Security for over five years and have received excellent service. The contract has been reviewed several times and both the terms and delivery have been competitive. We have extended our contract to cover an additional site.”
“Shield provides 24/7 static officers for our sites. They display high standards of integrity and commitment to us, and provide other business critical functions, such as first aid.”
“Shield have proved reliable and highly accessible at a senior level with a genuine ‘can do’ approach to problem solving when additional services have been required”
“Shield has consistently deployed officers who have demonstrated an ability to combine assignment instructions with a courteous and intelligent approach with the residents”
“Shield has promoted a general ambience of assurance within the community that the protection of the estate and the welfare of its residents are of paramount importance”
“We have developed a confidence in Shield’s ability to react with alacrity and purpose on those occasions when it has been needed and has mattered”
“Shield has been consistent in providing a high standard of customer care, communication and flexibility”
“Shield has provided us with security which combines the qualities of a traditional ‘concierge’ service with a robustness which we feel is necessary”